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    Privacy policy

    This Privacy Policy outlines the practices of DEGAM Tsuruoka Tourism Bureau, hereinafter referred to as “the Company,” regarding the collection and handling of user’s personal information within the scope of the “Tsuruoka Kanko Navi” service provided on our website.

    1. Personal Information

    “Personal information” is defined according to the Personal Information Protection Act as information related to a living individual. This includes details such as name, date of birth, address, phone number, email address, as well as other information that can be used to identify an individual. Additionally, this includes data such as physical features, fingerprints, voiceprints, and insurance policyholder numbers, which, when considered independently, can be used to identify a specific individual.

    2. Collection of Personal Information

    The Company may request personal information, such as name, date of birth, address, phone number, email address, and driver’s license number, when users register for our services. Furthermore, we may also gather information related to user transactions and payments, including data provided by our partners (data providers, advertisers, and service providers).

    3. Management of Personal Information

    The Company is committed to maintaining the accuracy and currency of personal information. To prevent unauthorized access, loss, alteration, damage, or unauthorized disclosure, we have established security systems, implemented management structures, and diligently trained our staff. Appropriate measures are also taken to ensure the secure management of personal information.

    4. Purpose of Collecting and Using Personal Information

    Personal information is collected and used by the Company for the following purposes:

    • To provide and operate our services

    • To respond to user inquiries, including verification of user identity

    • To send emails regarding new features, updates, campaigns, and information about other services offered by the Company

    • For maintenance, important notices, and necessary communication

    • To identify users who violate our terms of use or attempt to use our services for illegal or inappropriate purposes

    • To enable users to view, modify, delete, and check their registration information and usage status

    • For billing purposes in case of paid services

    • To conduct access log analysis using tools such as Google Analytics

    • For any other purposes incidental to the above

    5. Change in Purpose of Use

    The Company reserves the right to change the purpose of using personal information, as long as the new purpose has a reasonable connection to the previous one. Any changes will be notified to users via the Company’s designated method or posted on our website.

    6. Provision to Third Parties

    Personal information will not be provided to third parties without the user’s consent, except in cases where it is permitted by law or for specific purposes.

    7. Disclosure of Personal Information

    Upon request from the individual, the Company will promptly disclose their personal information. However, this may not occur if specific conditions apply. The Company may charge a fee for such disclosure.

    8. Correction and Deletion of Personal Information

    Users have the right to request the correction, addition, or deletion of their personal information by following the Company’s prescribed procedures. The Company is obligated to make such corrections promptly upon receiving a valid request.

    9. Suspension of Use of Personal Information

    The Company will conduct a necessary investigation if an individual requests the suspension or deletion of their personal information due to it being used beyond the scope of the intended purpose or due to unlawful acquisition. Based on the results of this investigation, the Company will take prompt action.

    The Company will also promptly notify the user of any decisions regarding the suspension or deletion of personal information. In situations where suspension or deletion is excessively costly or technically challenging or if alternate measures can be taken to protect the rights and interests of the user, the Company will pursue such alternate actions.

    10. Changes to Privacy Policy

    The contents of this Privacy Policy may be changed without prior notification to users, except in cases where specific provisions have been made by the Company. The updated Privacy Policy will take effect when published on our website.

    11. Contact Information

    For inquiries related to this Privacy Policy, please contact us at:

    • Company Name: DEGAM Tsuruoka Tourism Bureau

    • Address: 995-0015 Yamagata Prefecture, Tsuruoka City, Suehiromachi 3-1, MARICA East Bldg, 2nd floor

    • Hours of Operation: 08:30 am to 5:15pm

    • Contact for Personal Information Protection: +810235-26-1218

    • Email: